Terms

Privacy Policy

Effective Date: 15 January 2025

At Al-Baz for Outdoor and Camping Supplies , we are committed to safeguarding your personal information in compliance with Omani laws, including the Cybercrime Law and Consumer Protection Law. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or interact with our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information:
• Name, email address, phone number, shipping and billing addresses.
• Payment Information:
• Details provided during purchase, such as credit or debit card information. Payment details are processed securely by our payment partners and are not stored by us.
• Device and Usage Data:
• IP address, browser type, operating system, and browsing behavior.
• Order Information:
• Details about your purchases, including products, order values, and transaction history.
• Feedback and Communication:
• Information provided through inquiries, reviews, or surveys.

2. How We Use Your Information

Your data is collected and used to:

• Process orders and facilitate shipping and returns.
• Communicate with you regarding your purchases, inquiries, and promotional offers.
• Enhance your shopping experience through personalized recommendations.
• Improve website functionality and services.
• Comply with Omani legal requirements and prevent fraudulent activities.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, your data may be shared with trusted third parties under the following conditions:

• Service Providers: Payment processors, shipping companies, and IT support teams.
• Legal Compliance: When required by Omani authorities or to comply with legal obligations under the Cybercrime Law or other applicable laws.
• Marketing Partners: With your explicit consent, to deliver promotional content tailored to your preferences.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience and improve our services:

• Purpose:
• Remember user preferences.
• Analyze website traffic and improve performance.
• Deliver targeted advertisements.
• Your Choices:
• You can disable cookies via your browser settings, but this may limit certain website functionalities.

5. Data Protection Measures

We are committed to maintaining the confidentiality and security of your data. Measures include:

• SSL Encryption: All sensitive information is transmitted via secure sockets layer (SSL) technology.
• Access Control: Only authorized personnel can access personal data.
• Regular Audits: Routine checks to ensure compliance with security standards.

6. Your Rights Under Omani Law

As per Omani regulations, you have the following rights:

• Access: Request access to your personal data.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request deletion of your data, except where retention is required for legal or contractual obligations.
• Marketing Preferences: Opt out of receiving promotional emails or communications.

To exercise your rights, contact us at support@albaz.online.

7. Retention of Personal Data

We retain personal information only as long as:

• Necessary to fulfill the purposes outlined in this Privacy Policy.
• Required by Omani law for record-keeping purposes.
• Relevant to resolve disputes or enforce agreements.

8. International Transfers

If your data is transferred outside of Oman for processing, we ensure that such transfers comply with international data protection standards to maintain the confidentiality and integrity of your data.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulations or our business practices. Any updates will be published on this page with the updated Effective Date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: support@albaz.online

Return Policy

Returns

• Our policy lasts 10 days from the date you receive your order. Unfortunately, we cannot offer refunds or exchanges after this period.
• To be eligible for a return:
• The item must be unused, in its original condition, and include all original packaging and tags.
• A valid proof of purchase (receipt or order confirmation) must be provided.
• Certain items are non-returnable, including:
• Perishable goods (e.g., food items).
• Personal care products or hygiene products.
• Customized or personalized items.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.
• Late or Missing Refunds:
• If you haven’t received your refund after 10 business days, please contact your bank or credit card provider, as processing times may vary.
• For further assistance, reach out to us at support@albaz.online.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at support@albaz.online with photos of the issue.

Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or an incorrect item was shipped.
• We recommend using a trackable shipping service to ensure your return is received.
• If your refund is approved, the cost of return shipping will be deducted from your refund (where applicable).

How to Initiate a Return

1. Email us at support@albaz.online within 10 days of receiving your order.
2. Provide your order number, reason for the return, and photos of the item (if applicable).

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit for the value of your return.